Kasrawy Group for Automotive is hiring for #Citroën the following Position :
- Technical and Training Supervisor (Cairo, Asmrat )
Job Description :
- Provides #Service centres and dealers with prompt and accurate diagnostic information to support vehicle repair
- quality improvements
- Manage the timely #escalation of aged cases where required, proactively contacting the service centre and dealers to aid case closure if necessary.
- Highlight the requirement for field visits where necessary.
- Support new product launches by conducting dealer visits to ensure a smooth launch for new products.
- Hold a monthly aged case review with the technical support Manager to determine the timely fix. Escalation causes related.
- Liaise with the main agent and #dealers on all issues directly related to fixing any vehicle issues.
- Prepare technical reports related to any frequent failure cases and escalate after approval from the technical support manager.
- Follow up technical bulletin #procedures implementation in the service centre and report back completion ratio to the direct manager.
Qualifications:
- BSC. #Automotive or Mech. Engineering
- 3 to 5 years of experience in a similar position
For interested Candidates Kindly send me your #CV to :
ahmed.sultan@kasrawygroup.com and mention the job title
