Kasrawy Group for Automotive is hiring for the following Position:
IT Technical Support Specialist
Job Summary:
The IT Technical Support Specialist provides technical assistance to end-users within the organization. This role involves diagnosing hardware and software issues, providing prompt solutions, and ensuring that all IT-related problems are resolved efficiently. The individual will play a crucial role in maintaining the company’s computer systems, ensuring optimal performance and user satisfaction.
Key Responsibilities:
Technical Support:
Provide first and second-level technical support to end-users on various technical issues and problems.
Respond to queries either in person, via email, or over the phone.
Issue Resolution:
Diagnose and troubleshoot hardware, software, and network issues.
Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems.
Installation and Configuration:
Install, configure, and update computer hardware, software, systems, networks, printers, and scanners.
Set up new user accounts and profiles and deal with password issues.
Maintenance:
Perform regular maintenance on computer systems and networks.
Ensure all systems and applications are up-to-date with the latest patches and updates.
Documentation:
Document internal procedures, user guides, and technical manuals.
Maintain accurate records of IT assets, configurations, and support activities.
User Training:
Provide training and support to end-users on IT equipment and software applications.
Develop and deliver training materials and sessions.
System Monitoring:
Monitor system performance and perform system health checks.
Identify potential issues and implement solutions proactively.
Collaboration:
Work closely with other IT team members to address and resolve complex issues.
Coordinate with external vendors for hardware and software support and repairs.
Job Requirements:
Education:
Bachelor’s degree in Information Technology, #Computer Science, or related field; or equivalent work experience.
Experience:
1-3 years of experience in a #technical support or help desk role.
Experience with remote desktop applications and help desk software.
Skills:
Strong knowledge of Windows/Mac #OS environments.
Familiarity with common software applications and basic network technologies.
Excellent problem-solving skills and attention to detail.
Certifications (Preferred):
CompTIA A+, #Microsoft Certified Professional (MCP), or other relevant certifications.
For interested Candidates Kindly send me your CV to: ahmed.sultan@kasrawygroup.com and mention the job title
