This is an exciting opportunity to join us in MBC Group as a Contact Center Agent!
Requirements:
Proven experience as a Contact Center Agent or in a similar role.
Strong command of English language with excellent reading and writing skills.
Familiarity with call center systems and customer service software.
Ability to multitask and prioritize in a fast-paced environment.
Exceptional interpersonal and communication skills.
Problem-solving and decision-making abilities.
Working Conditions:
Location: Cairo
Employment: Part-Time Contract
Working Days/Hours: Rotational, including PM shifts and weekends
Responsibilities:
Handle inbound and outbound customer calls in a professional and courteous manner.
Provide accurate information and assistance to resolve customer inquiries and issues.
Utilize effective communication skills to ensure a positive customer experience.
Document customer interactions and maintain detailed records in the system.
Collaborate with team members and other departments to address customer needs.
Adhere to established policies and procedures for efficient call handling.
Stay updated on product/service information to effectively address customer queries.
Meet performance targets, including call quality and resolution time.
If interested, apply through hr.cairo@mbc.net and PLEASE let your email subject be [ Contact Center Agent ] so we can find you easily
Spread the word, tag the job-seekers, and huge thanks for your ongoing support!
