Assistant Community Manager
Is to cultivate a vibrant and cohesive living experience for residents /tenants within our premises. She/he will play a pivotal role in fostering a sense of belonging and engagement, ensuring that our residents/ tenants feel supported, heard, and valued. Your responsibilities will extend across various domains, including community development, resident relations, and property management, all aimed at creating an inclusive and positive environment.
Responsibilities:
Community Engagement:
Foster a sense of community by providing support in organizing and executing events, activities, and programs with full cooperation with the marketing dept. and the CRM dept. to enhance the overall living experience.
Act as a liaison between residents/ tenants and the company management, addressing concerns, needs, providing information, and ensuring a positive community atmosphere.
Resident Relations:
Assist in the leasing process by conducting tours, responding to inquiries, and facilitating the application process.
Build and maintain positive relationships with residents, addressing their needs and concerns in a timely and professional manner.
Administrative Support:
Assist in the development and implementation of community policies and procedures.
Maintain accurate resident/ tenant records, ensuring that all documentation is up to date.
Operations and Maintenance:
Assist in overseeing the day-to-day operations of the community, ensuring adherence to company policies, procedures, and safety standards.
Collaborate with the maintenance team to ensure the overall maintenance and appearance of the community are of the highest standards.
Conduct regular inspections of community amenities and common areas.
Support the facility manager in preparing reports and budgets.
Assist in rent collection and ensure accuracy in financial transactions, working closely with the accounting department.
Communication:
Effectively communicate with residents through various channels, including newsletters, social media, and community bulletin boards.
Keep residents informed of upcoming events, policy changes, and other relevant information.
Soft Facility Teams:
Manage the soft facility staff of HK and Agricultural workers.
Assist in providing training and development to facility and community staff.
KPIs
Engagement Metrics:
Number of active community members.
Daily, weekly, or monthly active users (DAU, WAU, MAU).
Number of likes, comments, shares, and other forms of engagement.
Response Time:
Average response time to member queries or posts.
Percentage of posts or messages responded to within a certain timeframe.
Customer Satisfaction:
Net Promoter Score (NPS) or other satisfaction surveys.
Feedback from community members.
Conversion Metrics:
Number of community members converted to customers.
Conversion rate from community interactions to sales or desired actions.
Event Participation:
Attendance and participation in community events, webinars, or meetups.
Social Media Metrics:
Integration with social media platforms (likes, shares, follows).
Mentions and discussions related to the community on external platforms.
Qualifications:
Bachelor's degree in Business Administration, Hospitality, or a related field is preferred.
+7 years of previous experience in property management, community development, or related roles is a MUST.
Strong interpersonal and communication skills.
Ability to multitask and prioritize in a fast-paced environment.
Proficiency in Microsoft office Suite and property management software.
