Citroen Egypt is looking for a talented Operation Supervisor to join our team
Position: operation supervisor
Qualifications:
BSc in Mechanical Engineering
Experience :
4+ years of experience
Automotive background is a must
JD:
- Provides operational management information by collecting, analyzing, and summarizing operating data and trends.
- Identifies operational priorities by assessing operational objectives -determining service objectives, such as, making standard operation procedure (S.O.P) audit, applying after sales dealer operation standard audit, - Review & Analysis for monthly KPI’S for Service and Parts department Review & Analysis of monthly customer satisfaction index for service and reviewing monthly budgets & target achievement for service centers.
- Identifies operational problems by observing and studying system functioning and performance results, investigating complaints and suggestions, interviewing process supervisors and operators, completing troubleshooting procedures.
- Improves operational quality results by studying, evaluating, and recommending process re-design, implementing changes, contributing information and opinion to Standard design and modification teams.
- Audit Service department KPIs including workshop efficiency improvement, enhance Service quality, improve service centres CSI, and revenue targets achievement.
- Updates job knowledge by participating in educational opportunities; Reading professional publications; maintaining personal networks.
Regular auditing of Service partners as well as field audits for engineer skills and working practices.
- Monitor all Aftersales processes and measure all related KPI.
Interested candidates can send their resumes to below email :
ahmed.amin@kasrawygroup.com
