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Service Advisor

 Fit and Fix is Hiring Service Advisor


Due to Expansion Fit and Fix currently seeking a diligent and customer-oriented Service Advisor to join our Fit & Fix automotive team. As a Service Advisor, you will be responsible for providing exceptional customer service and ensuring the smooth flow of operations in our Fit & Fix Branches. You will act as the liaison between our customers and the technicians, ensuring that all their concerns and needs are addressed in a timely and satisfactory manner. This is a fantastic opportunity for individuals who have a strong passion for cars and enjoy working in a fast-paced and dynamic environment.


Responsibilities

Greet customers and ascertain their concerns and service needs

Provide accurate and detailed information about services and repairs to customers

Schedule service appointments and manage work orders in an efficient manner

Collaborate with technicians to ensure that repairs are completed on time and within budget

Monitor the progress of service repairs and keep customers updated on the status of their vehicles

Provide estimates for service charges and obtain approval from customers before proceeding with repairs

Handle and resolve customer complaints and issues promptly and professionally

Maintain accurate records of service history and transactions

 

Requirements

Previous experience in a customer service role, preferably in the automotive industry

Strong communication and interpersonal skills

Excellent organizational and multitasking abilities

Knowledge of automotive systems and repair procedures

Proficient in using computer software for scheduling and record-keeping purposes

Ability to work in a fast-paced and high-pressure environment


If Interested send your CV on careers@nileprojects.com

Service Advisor


Hire to Retire
Hire to Retire
HR expert with more than 10 years of experience in different HR fields in various industries. have a wide knowledge of job searching, talent acquisition, and recruitment
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