Egyptian Food Bank is searching for a passionate Customer Care Quality Specialist to join our team
MAIN RESPONSIBILITIES
• Develop and maintain high customer service standards across all channels (phone, email, social media, etc.).
• Quality monitoring: Evaluate customer interactions, pinpointing areas for improvement for both individual agents and teams.
• Build skills: Craft and deliver training programs for new and existing CSRs, empowering them with enhanced knowledge and skills.
• Coaching & feedback: Provide constructive feedback and coaching sessions to CSRs, fostering their professional growth.
QUALIFICATIONS AND EDUCATION REQUIREMENTS
• Bachelor's degree in a related field (customer service, communications, non-profit management) or equivalent experience.
• Minimum1 years of experience in a customer service quality assurance role.
• Experience with quality monitoring tools and techniques.
interested candidates can Apply through email hr.rec@efb.eg
