M Squared is hiring a “Senior Community Executive”
Job Location: Trio compound – New Cairo
Job Description:
- Establish a strong relation of trust by professionally answering all residents’ inquiries, settling disputes, and resolving all issues.
- Receive customer complaints and inquiries, direct them to the concerned department, then follow up to ensure resolution on time.
- Coordinate and manage events and entertainment activities with different departments to create traffic and clients’ satisfaction.
- Report violation and follow the agreed standers procedures till it is resolved.
- Respond directly to emergency repairs cases which must be dealt with immediately.
- Provide an up-to-date flow of information to all residents regarding upcoming events and activities/works that are being carried out that may affect them.
- Assure work orders for Maintenance department based on information from residents, based on information gathered from site visits.
Job Requirements:
- Bachelor’s degree.
- Positivity, being solution-oriented, confident, proactive, and unflappable.
- Intelligence, expert skills in problem solving, communicating, and counselling.
- Good in Microsoft office “Excel, Word, and Outlook”.
- From 2-5 years of experience in same role and in dealing with clients.
- Fluent in English and Arabic languages (written & spoken).
Interested candidates please send your updated CV mentioning the job title in the email subject to: careers@msquaredev.com
